The Compliance Advisor/Ombudsman, the independent office that ensures accountability of IFC and MIGA projects and programs, has published an advisory note on designing and implementing grievance mechanisms for development projects.
The report addresses challenges that clients face in establishing effective grievance mechanisms and how they can be operationalized. It is intended as a good practice guide for IFC and MIGA, as well as for client companies and communities.
Read or download the full report online at:
http://www.cao-ombudsman.org/html-english/Grievance_mechanisms2.htm
For more information contact:
Emily Horgan, CAO
Phone: (202) 473-8353
E-mail: EHorgan@ifc.org
Published July 31, 2008
